Onyx Auto Collection ("Onyx," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have. It applies to onyxautocollection.com and the services we provide as a private automotive brokerage.
Information We Collect
We collect information you provide directly to us, including when you request a quote, submit a vehicle inquiry, ask us to sell or trade a vehicle, complete a credit application, or sign up for deal alerts. This may include:
- Contact information — name, phone number, email address, and mailing or residential address.
- Vehicle and deal details — the make, model, and terms you're interested in, trade-in information, and related preferences.
- Credit application information — when you choose to apply for financing, information required by lenders to process your application. Sensitive identifiers (such as Social Security number, date of birth, and driver's license number) are encrypted and handled through a secure, access-controlled process.
- Automatically collected data — basic analytics such as pages viewed and general device information, used to operate and improve the site.
How We Use Your Information
- To respond to your inquiries and provide brokerage services, including sourcing vehicles and arranging financing on your behalf.
- To contact you about your request by phone, text, or email.
- To submit a credit application to lenders or dealers when you ask us to.
- To send deal alerts or updates you've requested.
- To operate, secure, and improve our website and services, and to comply with legal obligations.
SMS / Text Messaging
By providing your phone number and submitting a form on our website (or otherwise giving us your number), you consent to receive text messages from Onyx Auto Collection related to your inquiry, quote, vehicle, financing, or appointment.
- Message frequency varies based on your interaction with us.
- Message and data rates may apply from your mobile carrier.
- You can opt out at any time by replying STOP to any text message. Reply HELP for assistance, or contact us at 818.422.2168.
- Carriers are not liable for delayed or undelivered messages.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties or affiliates. Information may be shared only with the subcontractors and service providers that support our communications and services (for example, our messaging platform), and only as needed to deliver those services.
How We Share Information
We share your information only as needed to provide our services — for example, with the dealers or lenders required to source your vehicle or process a financing request you've initiated, and with service providers that operate our website, email, messaging, and CRM systems on our behalf. We may also disclose information when required by law. We do not sell your personal information.
Data Security
We use reasonable administrative and technical safeguards to protect your information. Sensitive credit-application identifiers are encrypted at rest and accessible only through a secure, access-controlled process. No method of transmission or storage is 100% secure, but we work to protect your information consistent with applicable law.
Your Choices & Rights
You may opt out of text messages (reply STOP) or marketing emails (use the unsubscribe link) at any time. Depending on your state of residence — including under the California Consumer Privacy Act (CCPA/CPRA) — you may have rights to access, correct, or delete the personal information we hold about you, and to opt out of certain sharing. To exercise any of these, contact us using the details below.
Third-Party Links & Services
Our site may use third-party analytics and advertising tools and may link to third-party sites. Their use of information is governed by their own privacy policies.
Children's Privacy
Our services are intended for adults and are not directed to children under 16. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date above reflects the most recent revision.
Contact Us
Onyx Auto Collection
1528 Cañada Blvd, Ste 104, Glendale, CA 91208
Phone: 818.422.2168
Email: sales@onyxautocollection.com